LivePerson, Inc

LivePerson builds software for digital customer conversations, connecting brands with consumers through messaging, chat, bots, and AI-enabled service workflows. The company’s platform is used to handle sales and support interactions at scale, with professional services helping customers design and optimize those conversations across channels.

−23,0 %

71,5 %

−27,6 %

−22,0 %

1.12

1.12

— LivePerson, Inc
%
Hosted services80% Recurring platform access, usage-based fees, and stand-ready digital conversation services.
Professional services20% Deployment support, consulting, training, and optimization work for enterprise customers.

LivePerson sells mainly to enterprises that need to manage large volumes of consumer conversations across messaging and...

  • Enterprise and mid-market brandsprimary

    Buy platform access, usage, and consulting to run large-scale consumer conversations and improve service efficiency.

  • Telecommunications providersprimary

    Use messaging and chat to handle high-volume customer support and reduce call-center load.

  • Financial services firmsprimary

    Buy secure digital engagement tools for service, sales, and customer retention workflows.

  • Travel, hospitality, and consumer brandssecondary

    Use the platform to manage booking, service, and post-sale interactions across digital channels.

  • Public sector, education, and nonprofit organizationssecondary

    Adopt messaging and chat tools to improve constituent or stakeholder communication.

LivePerson serves customers across the United States and Canada, Latin America, Europe, and APAC, with a global...

  • •Global customer base across North America, Europe, Latin America, and APAC
  • •United States is a core market for enterprise customer engagement software
  • •Canada, Latin America, Europe, and APAC are targeted growth regions
  • •Global support and consulting teams help with deployment and adoption
  • •No country-level revenue disclosure was provided in the excerpts

LivePerson is focused on deepening its position in digital customer conversation by combining messaging, AI, and...

01
Public cloud migrationmedium-term

Modernizing infrastructure should improve scalability, reliability, and product velocity while reducing legacy-system risk.

02
AI-enabled product innovationmedium-term

Customers are evaluating AI solutions more carefully, so platform relevance depends on keeping pace with generative AI and LLM-based offerings.

03
Customer retention and expansionshort-term

The business depends on renewals, upsells, and usage growth from existing accounts to stabilize revenue.

The biggest company-specific risk is customer retention: revenue depends heavily on renewals, upsells, and new...

high

Customer retention and renewal risk

Revenue depends on existing customers renewing contracts and expanding usage, and management said renewals have slowed.

Scope
Enterprise and mid-market customer base
Materiality
high
high

Public cloud migration execution risk

Failure to migrate successfully could disrupt service delivery and delay product improvements.

Scope
Core platform infrastructure
Materiality
high
high

Cybersecurity and data privacy risk

The platform stores and transmits proprietary and personal data, making breaches potentially costly and reputationally damaging.

Scope
Consumer conversations and customer data
Materiality
high
medium

Competitive pressure from AI-native and large platform vendors

Competitors can bundle messaging, CRM, or AI capabilities and may undercut pricing or displace workflows.

Scope
Digital engagement and contact-center software
Materiality
high
Revenue recognition for hosted services
Affects revenue timing and deferred revenue
Capitalized software and cloud migration costs
Affects operating margin and cash flow presentation
Goodwill impairment
Potential non-cash charge to earnings
Convertible senior notes and derivatives
Affects balance sheet, interest expense, and fair-value gains/losses

LIVEPERSON INC

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: 28/04/2026