Crexendo, Inc.

Crexendo, Inc. is a U.S.-based communications software and services company focused on cloud telephony, UCaaS, and related managed IT offerings for business customers. It operates through two segments: cloud telecommunications services and software solutions, combining direct retail sales with a large partner/channel network and a software platform used by more than six million end users globally.

7,2 %

7,4 %

+12,0 %

3.40

3.36

— Crexendo, Inc.
%
Cloud telecommunications services56% Hosted voice and cloud communications services sold directly to business customers.
Software solutions44% UCaaS platform software and related software offerings sold through subscribers and partners.

Crexendo serves businesses of all sizes, with emphasis on enterprise and mid-market customers that need cloud-based...

  • Enterprise and mid-market business customersprimary

    Buy cloud voice, video, contact center, and managed IT services for day-to-day communications.

  • Channel partners and resellersprimary

    Sell Crexendo products to end customers and expand reach into enterprise accounts.

  • UCaaS software subscribersprimary

    Use the platform software to power communications services for their own customer bases.

  • Direct retail customerssecondary

    Purchase hosted communications services directly from Crexendo, often for simpler deployment.

Crexendo is headquartered in Tempe, Arizona and generates business primarily in the United States, while its software...

  • Headquartered in Tempe, Arizona, United States
  • Primary revenue base is the U.S. business market
  • Software platform supports over six million end users globally
  • Cloud services depend on data centers and third-party cloud/carrier networks
  • Cross-border data rules can affect infrastructure design and compliance

Crexendo is consolidating customers onto the VIP communication platform while retaining some legacy Ride the Cloud...

01
Platform migration to Crexendo VIPshort-term

Consolidating customers on one platform should lower operating complexity and improve efficiency.

02
Channel expansionmedium-term

A larger reseller and master-agent network is essential to broaden reach and sustain revenue growth.

03
Enterprise market growthmedium-term

Enterprise and mid-market accounts can increase recurring revenue and deepen platform usage.

Crexendo’s business depends on uptime, channel partners, and third-party cloud/carrier infrastructure, so service...

high

Service level failures and uptime breaches

Enterprise contracts and VIP guarantees can require credits, refunds, or termination rights if performance falls short.

Scope
Cloud telecommunications services and software solutions customers
Materiality
high
high

Channel partner concentration and reseller loss

A substantial portion of sales depends on resellers and master agents with no long-term commitment.

Scope
Indirect sales channel
Materiality
high
high

Cybersecurity and SIP-based attack vectors

Cloud communications platforms are exposed to ransomware, intrusion, and service disruption risk.

Scope
UCaaS and cloud infrastructure
Materiality
high
medium

Customer migration execution risk

Moving customers from legacy systems to VIP could create service issues and cancellations if not managed well.

Scope
Installed customer base
Materiality
medium
medium

Cross-border data localization and transfer restrictions

Foreign privacy and localization laws may require redesign of infrastructure or limit market access.

Scope
International users and data flows
Materiality
medium
Revenue mix and timing
Affects quarterly comparability and segment profitability
Adjusted EBITDA adjustments
Can materially change the view of operating performance
Service credits and SLA obligations
Affects revenue, accruals, and customer retention costs
Goodwill and intangible assets
Could create non-cash charges to earnings

: 28/04/2026