Security and data privacy incidents
Cloud collaboration software stores sensitive customer workflow data, so a breach could damage trust and create liability.
- Scope
- Cloud platform and AI services
- Materiality
- high
Atlassian Corp builds team collaboration software that helps organizations plan work, share knowledge, and run service operations across connected teams. Its core products include Jira, Confluence, and Jira Service Management, which are delivered through the Atlassian Cloud Platform and increasingly enhanced with AI features and agents. The company was founded in Sydney in 2002 and now serves more than 300,000 customers worldwide, ranging from small teams to large enterprises including a majority of the Fortune 500. Atlassian uses a product-led, self-service model for initial adoption, then expands usage inside customers over time through additional apps, higher seat counts, and enterprise relationships.
2,3 %
84,8 %
−0,8 %
+26,0 %
0.78
| % | |
|---|---|
| Core collaboration apps | 65% Jira, Confluence, and related apps used to plan work, document knowledge, and coordinate teams. |
| Service management | 20% Jira Service Management and adjacent IT operations and support workflows for internal service teams. |
| Cloud platform and AI | 8% Cloud platform capabilities, AI apps, agents, and collections that connect workflows across products. |
| Marketplace and other revenues | 7% Third-party app sales through Atlassian Marketplace plus advisory, consulting, and training services. |
Atlassian sells primarily to organizations that need software to coordinate engineering, IT, support, and business...
Engineering and product teams buy Jira and related tools to plan, track, and coordinate delivery work.
ITSM and service desk teams buy Jira Service Management to manage incidents, requests, and internal support workflows.
Non-technical teams buy Confluence and connected apps to document decisions, share knowledge, and align work to goals.
Enterprises buy broader deployments, more seats, and additional apps because Atlassian becomes embedded in cross-team workflows.
Smaller customers start with free or low-friction online purchases and expand as usage grows inside the organization.
Atlassian is headquartered in the United States but was founded in Sydney, Australia, and it operates as a global...
Atlassian’s strategy centers on a connected “system of work” that links technology and business teams through a common...
Cloud subscriptions are the main revenue growth driver and expansion within existing accounts is central to the business model.
AI features and agents can improve workflow automation, increase product differentiation, and strengthen customer retention.
Large customers offer higher expansion potential and more durable multi-product deployments.
Acquisitions and third-party apps can broaden use cases and accelerate entry into adjacent workflows.
Atlassian’s growth depends on continued market acceptance of Jira, Confluence, and Jira Service Management, so weaker...
Cloud collaboration software stores sensitive customer workflow data, so a breach could damage trust and create liability.
The company relies on high-volume, affordable pricing to acquire customers, so cheaper alternatives can reduce conversion and expansion.
Customers depend on Jira, Confluence, and Jira Service Management for daily operations, so outages can directly disrupt work.
New rules on AI, cloud computing, and cross-border data transfer can constrain product design and adoption.
Building a larger enterprise sales motion can be harder than the company’s historical self-service model and may raise costs.
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: 11/08/2026