KORE Group Holdings, Inc.
KORE Group Holdings, Inc. provides IoT connectivity and related managed services that help enterprises connect, monitor, and manage devices and assets across cellular networks. The company’s platform is built around recurring connectivity revenue, customer retention metrics such as DBNER, and subscription-style measures like eARR.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueCellular and related connectivity services that link customer devices and assets to networks.
Higher-touch services that bundle connectivity with device and deployment support.
Recurring software-like services and account-based offerings tied to customer usage.
Implementation, support, and other ancillary services around IoT deployments.
Products
Reported · share of revenue- Io T Connectivity and Solutions Services75.8 %
- Hardware Sales20.5 %
- Deployment Services Professional Services Referral Services and Other3.7 %
Source: 10-K FY2025, revenue the company reports per product line (SEC XBRL). Shares are of the lines shown and add up to 100 %.
Customers
KORE sells primarily to enterprises that need to connect large fleets of devices, assets, or endpoints and want a managed partner rather than a pure carrier relationship. Its customer base appears to be recurring-revenue oriented, with management emphasizing existing-customer retention, cross-sales, and go-forward customer cohorts in DBNER calculations.
Buy connectivity and device management for fleets of connected endpoints and assets.
Renew and expand usage over time; management tracks them through DBNER and eARR.
Buy additional IoT Solutions from the installed base, supporting expansion revenue.
Add incremental recurring revenue, but are excluded from DBNER cohort math.
Strategy
KORE’s near-term focus is on improving recurring revenue quality through retention, cross-sales, and better visibility into demand using DBNER and eARR. Management also appears focused on liquidity preservation and balance-sheet management, while explicitly stating it does not plan acquisitions in the foreseeable future.
DBNER and eARR show management is prioritizing same-store growth and retention over pure new-logo growth.
The company says it is highly leveraged and may need to rely on deferred preferred dividends and external capital.
Retention is central to a connectivity business where churn can erode recurring revenue quickly.
Geography
The available excerpts do not disclose a formal country revenue split, so the business profile should be viewed as geography-light from the disclosed data. KORE is U.S.-based, but its IoT connectivity model typically depends on multi-country carrier relationships and customer deployments that can span several regions.
Risks
KORE faces elevated financial risk because it is highly leveraged and may need external capital under uncertain market conditions. Operationally, the business depends on retaining customers and correctly identifying go-forward accounts, while strategic uncertainty around a proposed transaction could distract management and affect employee and customer relationships.
- Customer retention and churnImpact: HighLikelihood: Low
Recurring connectivity revenue depends on keeping customers on the platform and expanding usage.
Exposure - High leverage and liquidity pressureImpact: High
Management says the company is highly leveraged and may need to rely on deferred preferred dividends or new capital.
Exposure - Goodwill impairmentImpact: High
Management explicitly notes quarter-to-quarter earnings volatility from goodwill impairment indicators.
Exposure: Reported earnings and balance sheet carrying values
- Proposed transaction / strategic review uncertaintyImpact: MediumLikelihood: Medium
Board-level transaction discussions can distract management and create uncertainty for employees and customers.
Exposure
Accounting
Judgemental itemsThe metric excludes new customers and non-go-forward customers, so judgment affects the reported retention picture.
Impact: Can change the apparent strength of same-store revenue growth
eARR extrapolates monthly recurring revenue into an annualized figure and is used for forecasting.
Impact: Affects visibility into recurring revenue pipeline
Management says earnings can swing with changes in impairment indicators.
Impact: May create non-cash charges and volatility in reported earnings
Deferred preferred dividends are recorded as accrued interest for accounting purposes.
Impact: Affects liabilities and reported financing costs
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Last updated: 24/09/2026