Services-Computer Processing & Data PreparationIFRS · EUR

Urgent.ly Inc.

Urgent.ly Inc. provides digital roadside assistance and mobility assistance services through a software platform that connects Customer Partners, motorists, and subcontracted Service Providers. The company operates primarily in the United States and Canada and serves enterprises that outsource all or part of their roadside assistance operations.

Kysy yhtiöstä
Liikevaihto129milj. EUR
−9,6 %v/v
Liikevoitto (EBIT)−8,9milj. EUR
+67,4 %v/v
EBIT-marginaali−6,9%
+12,2 %-yks.v/v
Nettotulos−20,4milj. EUR
+53,6 %v/v

Tilikausi 2025 · muutos edellisvuodesta

Kehitys 2021–2025

−100−50050100150200milj. EUR2021: 149 milj. EUR2021: EBIT −50 milj. EUR20212022: 188 milj. EUR2022: EBIT −54 milj. EUR20222023: 185 milj. EUR2023: EBIT −46 milj. EUR20232024: 143 milj. EUR2024: EBIT −27 milj. EUR20242025: 129 milj. EUR2025: EBIT −8,9 milj. EUR2025129−8,9
LiikevaihtoLiikevoitto (EBIT)

Liiketoiminta

Osuus liikevaihdosta
Roadside assistance platform services45 %

Software-enabled dispatch, case management, and consumer support for roadside events.

Full-service outsourcing - flat rate30 %

Managed roadside assistance delivered under fixed-rate service arrangements.

Full-service outsourcing - claim cost pass-through20 %

Dispatch fee-based roadside assistance where subcontracted service costs pass through.

Adjacent mobility assistance services5 %

Services and platform use cases extending into related mobility and vehicle support markets.

Tuotteet

Raportoitu · osuus liikevaihdosta
99,6%FY2025100 %
  • Full Service Outsourcing Flat Rate99,6 %
  • Membership0,3 %
  • Software Licensing Arrangements0,1 %

Lähde: 10-K FY2025, yhtiön tuotelinjoittain raportoima liikevaihto (SEC XBRL). Osuudet on laskettu näytetyistä riveistä ja ne summautuvat 100 %:iin.

Asiakkaat

Urgent.ly sells primarily to enterprise Customer Partners that want to outsource roadside assistance for their consumers, drivers, or vehicle owners. These partners include automotive, insurance, collision, vehicle sales and service, aftermarket, and logistics businesses that need a digital way to manage assistance requests and service delivery.

Automotive OEMs

Buy outsourced roadside assistance and dispatch services for vehicle owners and warranty programs.

Insurance and collision partners

Use the platform to coordinate assistance tied to claims, repairs, and recovery workflows.

Vehicle sales and service businesses

Purchase roadside support to enhance customer service and ownership experience.

Aftermarket and logistics customers

Adopt the platform for adjacent mobility assistance and service coordination use cases.

Strategia

Urgent.ly is focused on expanding Customer Partner relationships, improving retention, and broadening adoption of its roadside and mobility assistance platform. It is also investing in proprietary technology, machine learning, and data analytics to automate high-touch operations, optimize Service Provider supply, and support entry into adjacent use cases.

Customer Partner acquisition and retentionLyhyt aikaväli

Revenue depends on adding partners, renewing contracts, and expanding dispatch volume.

Platform automation and operational scalingKeskipitkä aikaväli

Automation can reduce manual workload and improve service reliability as volume grows.

Adjacent market expansionKeskipitkä aikaväli

The company aims to extend its platform beyond traditional roadside assistance into related mobility workflows.

Maantiede

The company generates substantially all of its revenue from roadside assistance services initiated through its software platform primarily in the United States and Canada. Its operating model depends on a network of Service Providers and customer support capabilities that must scale across these North American markets.

Riskit

Urgent.ly faces concentration and renewal risk because a limited number of Customer Partners can materially affect dispatch volume and revenue. It also depends on a subcontracted Service Provider network and reliable consumer support, so service quality, provider availability, and pricing can directly affect retention and margins. As a smaller public company, it also faces financing, listing, and dilution risks that can affect flexibility and market perception.

Järjestetty vakavuuden mukaan
MatalaKohtalainenKorkeaMatalaKohtalainenKorkeaVaikutus →Todennäköisyys →Nasdaq continued listing compliance1Capital availability and dilution4
Vaikutus on riskin vakavuus ja todennäköisyys sen toteutumisen todennäköisyys lähivuosina, molemmat arvioitu yhtiön raporttien perusteella. Numerot vastaavat listaa.
  1. Nasdaq continued listing complianceVaikutus: KorkeaTodennäköisyys: Korkea

    Failure to meet listing standards could reduce liquidity and impair capital-raising ability.

    Kohdistuu: Public equity market access

  2. Customer Partner concentration and renewal lossVaikutus: Korkea

    Contracts are renewed through RFP processes and individual partner exits can reduce revenue materially.

    Kohdistuu: Enterprise Customer Partners in automotive and mobility

  3. Service delivery and provider network executionVaikutus: Korkea

    The business relies on subcontracted Service Providers to fulfill roadside events reliably and at acceptable cost.

    KohdistuuDispatch qualityConsumer satisfactionCost of service
  4. Capital availability and dilutionVaikutus: KeskitasoTodennäköisyys: Korkea

    Growth investments and operating needs may require external funding if internal cash generation is insufficient.

    KohdistuuEquity issuanceDebt financingCovenants

Kirjanpito

Harkinnanvaraiset erät
Revenue recognition under flat-rate and pass-through contracts

Different contract structures change whether revenue is recorded gross or net, affecting reported top line and margins.

Vaikutus: Revenue, cost of revenue, gross margin

Over-time recognition for roadside assistance services

Revenue is recognized as services are fulfilled, so dispatch timing and completion patterns affect quarterly results.

Vaikutus: Quarterly revenue comparability

Estimates for service costs and fulfillment obligations

Management must estimate costs tied to subcontracted service delivery and platform support.

Vaikutus: Gross profit and operating expense timing

Emerging growth company accounting transition

Delayed adoption of new standards can affect comparability with other public companies.

Vaikutus: Financial statement comparability

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Päivitetty: 24.9.2026

Urgent.ly Inc. – Services-Computer Processing & Data Prep | Analyysi – Clarifo