Zoom Communications, Inc.

Zoom Communications, Inc. is a U.S.-based software company that provides cloud-based communications and collaboration tools for businesses and individuals. Its platform centers on Zoom Workplace, Zoom Phone, Zoom Meetings, and related business services such as contact center, revenue intelligence, and virtual events.

25,8 %

77,0 %

39,0 %

+4,4 %

4.33

4.33

— Zoom Communications, Inc.
%
Workplace collaboration55% Core communications and collaboration tools for meetings, chat, docs, and workplace workflows.
Voice and telephony20% Cloud phone services and calling plans for business users and enterprises.
Customer experience12% Contact center and customer engagement tools for support and service teams.
Sales and revenue tools5% Conversation intelligence and revenue acceleration tools for sales teams.
Events and employee experience8% Virtual events and employee experience products such as Workvivo and Zoom Events.

Zoom sells to businesses of all sizes, as well as individual users, through subscription-based plans and add-on...

  • Enterprise customersprimary

    Large organizations buying Zoom Workplace, Zoom Phone, and business services for company-wide collaboration and communications.

  • Small and mid-sized businessesprimary

    SMBs using packaged subscriptions for meetings, chat, phone, and add-on services because of ease of deployment and low total cost.

  • Customer experience teamssecondary

    Support and service organizations buying Zoom Contact Center for omnichannel customer interactions.

  • Sales and marketing teamssecondary

    Teams using Zoom Revenue Accelerator and Zoom Events to manage customer conversations and engagement.

  • Education, healthcare, and governmentsecondary

    Vertical customers buying specialized plans tailored to regulated or institution-specific communication needs.

Zoom serves customers worldwide, with revenue generated across the United States and international markets...

  • •United States is the largest single market for Zoom subscriptions
  • •APAC and EMEA together represented 28.2% of fiscal 2025 revenue
  • •International sales often use partners and resellers
  • •R&D teams are distributed across China, India, Singapore, and the U.S.
  • •Global data-center footprint supports low-latency real-time communications

Zoom’s strategy centers on expanding its AI-first work platform by adding capabilities across meetings, phone, chat,...

01
Expand AI capabilities across the platformshort-term

AI is intended to improve productivity, collaboration, and customer workflows across Zoom products.

02
Broaden the platform beyond meetingsmedium-term

Adding phone, contact center, revenue, and employee experience tools increases wallet share and customer stickiness.

03
Deepen ecosystem and integrationsmedium-term

An open platform with third-party apps can make Zoom more embedded in customer workflows.

04
Grow international reachlong-term

International markets remain a meaningful source of growth and diversification.

Zoom faces intense competition from bundled productivity suites, UCaaS vendors, and contact-center specialists, which...

high

Competitive pressure from bundled suites and UCaaS rivals

Customers can substitute Zoom with communications features already included in broader productivity platforms.

Scope
Meetings, chat, phone, and collaboration subscriptions
Materiality
high
high

FCC and telecom regulation on Zoom Phone

Zoom Phone is regulated as an interconnected VoIP service and may face additional compliance, pricing, and service obligations.

Scope
Zoom Phone and related voice services
Materiality
high
high

Customer churn and weak upsell conversion

The business relies on retaining users and expanding adoption of additional products and paid tiers.

Scope
Subscription renewals and free-to-paid conversion
Materiality
high
medium

Internet infrastructure and service reliability

The product suite depends on broadband quality and network availability for real-time communications.

Scope
Meetings, phone, and contact center usage
Materiality
medium
medium

International regulatory and operational complexity

Operating across multiple jurisdictions increases compliance, localization, and partner-management demands.

Scope
APAC and EMEA operations
Materiality
medium
Revenue recognition for subscriptions
Reported revenue and deferred revenue
Variable consideration and free-period discounts
Revenue timing and contract liabilities
Goodwill and intangible assets
Balance sheet carrying values and impairment charges
Cost to obtain contracts
Operating expense timing and margins

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: 29/04/2026