Banco Popular customer concentration
About 29% of 2025 revenue came from Popular, so contract loss or repricing would materially reduce revenue and cash flow.
- Scope
- Revenue concentration and contract dependency
- Materiality
- high
EVERTEC, Inc. is a transaction-processing and business solutions company serving banks, merchants, fintechs, corporations, and government clients across Latin America and the Caribbean, with a meaningful footprint in Puerto Rico and the broader region. It operates end-to-end payment, acquiring, and core processing platforms, and also provides IT outsourcing, cash management, fraud management, and digital banking software through a mix of proprietary platforms and acquired capabilities.
22,4 %
15,2 %
+10,2 %
2.07
2.07
| % | |
|---|---|
| Merchant acquiring and digital acceptance | 30% Services that let merchants accept card-present and card-not-present payments across POS, e-commerce, and mobile channels. |
| Payment processing | 25% Back-end processing for issuers and financial institutions covering authorization, clearing, settlement, and reconciliation. |
| Business solutions | 20% Mission-critical technology services such as core banking, IT outsourcing, and cash management for institutions and public-sector clients. |
| Digital channels and value-added services | 15% Mobile wallets, omni-channel checkout, tokenization, loyalty, API enablement, and fraud/risk tools. |
| Software and acquired fintech platforms | 10% Software products and acquired platforms including Sinqia and other regional fintech assets. |
EVERTEC sells mainly to financial institutions, merchants, fintechs, corporations, and government entities that need...
Banks and card issuers buy payment processing, core banking, and account reconciliation services to run card and deposit programs.
Retail and online merchants buy acquiring, POS, and card-not-present acceptance tools to process customer payments.
Fintech customers buy digital onboarding, tokenization, API enablement, and payment orchestration to launch and scale products.
These clients buy IT outsourcing, cash management, and transaction-processing solutions for mission-critical operations.
Banco Popular is the company’s largest customer and a key source of recurring revenue across multiple services.
EVERTEC is centered on Latin America and the Caribbean, where it believes its language, local market knowledge, and...
EVERTEC is focused on expanding its Latin American footprint, deepening penetration of existing customers, and adding...
The company sees the region as its main growth engine and believes local presence and market knowledge are differentiators.
The platform spans the transaction value chain, enabling complementary product sales and higher wallet share.
Digital onboarding, tokenization, AI, and predictive models improve stickiness and differentiate the offering.
Bought-in platforms like Tecnobank and Sinqia broaden capabilities and create new cross-sell paths.
EVERTEC’s biggest company-specific risk is customer concentration, especially its large relationship with Banco...
About 29% of 2025 revenue came from Popular, so contract loss or repricing would materially reduce revenue and cash flow.
The company processes sensitive payment and banking data, making it a target for ransomware, phishing, and other attacks.
External providers store, transmit, or process data and can introduce outages or security weaknesses.
The company is growing through acquisitions, which can create integration, retention, and execution risk.
Competition from FIS, Fiserv, Jack Henry, CGI, and local tech firms can pressure pricing and win rates.
BPOP · State Commercial Banks
EVCM · Services-Prepackaged Software
IMXI · Services-Business Services, NEC
LILA · Cable & Other Pay Television Services
CUEN · Wholesale-Groceries & Related Products
FBP · State Commercial Banks
First BanCorp.
: 28/04/2026