Crawford & Co. is an Atlanta-based claims management and outsourcing business founded in 1941 that serves insurers, brokers, self-insured employers and corporations. It operates through a global network in more than 70 countries and focuses on handling property and casualty claims, third-party administration, catastrophe response and related support services. The company is organized around four operating segments: North America Loss Adjusting, International Operations, Broadspire and Platform Solutions. Its business model is built on processing claim volume, managing complex loss events and providing outsourced claims and administrative capabilities that clients choose to buy instead of doing the work in-house.
28,0 %
1,5 %
−2,2 %
1.14
1.14
| % | |
|---|---|
| Loss Adjusting and Claims Management | 45% Field and desk-based handling of property and casualty claims for insurers and self-insured clients. |
| Third-Party Administration and Medical Management | 25% Outsourced administration of workers' compensation, auto, liability, disability and accident claims. |
| Platform Solutions | 15% Program administration, technology-enabled claims services and specialized outsourced workflows. |
| Catastrophe and Staff Augmentation | 10% Surge response services and temporary adjuster staffing for weather and disaster-related claim spikes. |
| Subrogation and Legal Services | 5% Recovery, consultative and legal support services tied to claims resolution. |
The company sells primarily to property and casualty insurance carriers that outsource claims handling, especially when...
Buy loss adjusting, catastrophe response and claims management services to outsource claim handling and scale capacity with claim volumes.
Buy Broadspire TPA, medical management and disability/accident claims services to reduce internal claims administration burden.
Use outsourced claims and program administration capabilities for clients that need specialized or multi-jurisdiction support.
Buy surge adjuster staffing and catastrophe operations when weather-related or man-made disasters create sudden claims spikes.
Buy subrogation and consultative recovery services to improve claim economics and recover costs from responsible third parties.
Crawford is headquartered in Atlanta, Georgia, and its operating footprint spans more than 70 countries...
Crawford's strategy centers on using its global claims network and multi-service platform to win outsourced work from...
Revenue depends on claim referrals and client outsourcing decisions, so winning more outsourced work is central to growth.
Clients value faster, more efficient claims handling and the company needs resilient systems to support global operations.
Some segments can be concentrated, so retaining large accounts is important to stabilize revenue and operating earnings.
Disaster-related claims are a major demand driver and a differentiator versus smaller local competitors.
The business is highly exposed to claim volume cycles, which are driven by insurance outsourcing trends, weather...
A large share of revenue comes from claims handling and outsourcing work, so lower referrals or reduced outsourcing would directly reduce revenue.
Some Platform Solutions and International Operations customers represent more than 10% of segment revenue, creating renewal and retention risk.
The company processes confidential and personal claims data, making it a target for ransomware, phishing and other attacks.
Smaller local firms and larger global competitors can undercut pricing or win business with local knowledge.
Catastrophe operations benefit from disaster activity, but volumes are volatile and hard to forecast.
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: 11/08/2026