Sprinklr, Inc.
Sprinklr, Inc. is a U.S.-based enterprise software company built around a unified customer experience management platform. Its cloud software helps large organizations manage customer service, social media, marketing, and customer insights across digital and social channels.
Tilikausi 2026 · muutos edellisvuodesta
Kehitys 2021–2026
Liiketoiminta
Osuus liikevaihdostaAI-based customer service software that unifies voice, digital, and social support interactions.
Social media management software for publishing, engagement, moderation, and analytics.
Consumer intelligence and social listening tools that analyze feedback, trends, and sentiment.
Campaign planning, content, social advertising, and marketing analytics software.
Implementation, training, enablement, and managed services tied to platform adoption.
Tuotteet
Raportoitu · osuus liikevaihdosta- License and Service88,2 %
- Professional Services11,8 %
Lähde: 10-K FY2026, yhtiön tuotelinjoittain raportoima liikevaihto (SEC XBRL). Osuudet on laskettu näytetyistä riveistä ja ne summautuvat 100 %:iin.
Asiakkaat
Sprinklr sells primarily to large enterprises that need to coordinate customer-facing work across many channels, brands, and geographies. Its customer base also includes marketing agencies, government departments, non-profit organizations, and educational institutions. Buyers use the platform to unify service, social, marketing, and insights workflows and to manage customer interactions at scale.
Buy subscriptions to unify customer service, social, marketing, and insights across global teams.
Use Sprinklr Marketing and Social to plan content, publish campaigns, and measure performance.
Use Sprinklr Service to manage omnichannel support and agent workflows.
Use Sprinklr Insights for listening, benchmarking, sentiment analysis, and crisis detection.
Use the platform for governed publishing, monitoring, and multi-stakeholder communication.
Strategia
Sprinklr’s strategy centers on selling a unified platform that consolidates customer service, social, insights, and marketing into one system. The company emphasizes AI, governance, and enterprise-scale workflow automation to make the platform harder to replace and more useful across customer-facing teams. Professional services, implementation, and managed services support adoption and help customers expand usage over time.
A broader footprint across service, social, insights, and marketing increases stickiness and cross-sell potential.
AI features improve automation, analytics, and workflow efficiency for enterprise users.
Implementation, training, and managed services help customers realize value and expand usage.
Cloud and technology partnerships can extend distribution and support execution.
Maantiede
Q2/2026Sprinklr serves customers in over 80 countries and its platform recognizes more than 150 languages, which supports multinational deployments. The business is globally distributed rather than tied to one end market, and its software is used by enterprises operating across North America, Europe, Asia-Pacific, and other regions. This broad footprint makes international sales execution and localized platform support important to the business model.
Osuus liikevaihdosta, jonka yhtiö raportoi maantieteellisesti.
Riskit
Sprinklr depends on the reliability, security, and performance of its cloud platform, so outages or cyber incidents could disrupt customer operations and damage trust. The company also faces execution risk in a competitive software market where product innovation, customer retention, and successful enterprise deployments matter. Because many contracts are subscription-based and multi-year, revenue recognition, renewal behavior, and customer concentration can materially affect results.
- Technology availability and performance failuresVaikutus: KorkeaTodennäköisyys: Kohtalainen
Customers rely on the platform for mission-critical customer-facing workflows, so disruptions can quickly affect service delivery.
Kohdistuu: Cloud software infrastructure
- Cybersecurity and data privacy incidentsVaikutus: KorkeaTodennäköisyys: Kohtalainen
The platform processes sensitive customer and consumer data across many clients and channels.
Kohdistuu - Product innovation and competitive pressureVaikutus: KeskitasoTodennäköisyys: Kohtalainen
The company must keep pace with evolving AI, CX, and social software capabilities to defend its platform position.
Kohdistuu - Customer retention and usage variabilityVaikutus: KeskitasoTodennäköisyys: Kohtalainen
Subscription revenue depends on renewals, seat expansion, and continued platform usage by enterprise customers.
Kohdistuu: Large enterprise subscriptions
- International execution and complianceVaikutus: KeskitasoTodennäköisyys: Kohtalainen
Operating across many countries increases localization, regulatory, and support complexity.
Kohdistuu: Over 80 countries
Kirjanpito
Harkinnanvaraiset erätContracts may include software access, support, professional services, and managed services that must be separated and recognized over time or as delivered.
Vaikutus: Affects revenue timing, deferred revenue, and quarterly comparability
Expense depends on assumptions for historical common stock values and performance-based awards.
Vaikutus: Affects operating expenses and reported profitability
A large share of customer purchases occurs in the fourth quarter, with cash collection often following in the first quarter.
Vaikutus: Can create uneven billings, deferred revenue, and cash flow patterns
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