Banco Popular customer concentration
About 29% of 2025 revenue came from Popular, so contract loss or repricing would materially reduce revenue and cash flow.
- Scope
- Revenue concentration and contract dependency
- Materiality
- high
EVERTEC, Inc.
EVERTEC, Inc. is a transaction-processing and business solutions company serving banks, merchants, fintechs, corporations, and government clients across Latin America and the Caribbean, with a meaningful footprint in Puerto Rico and the broader region. It operates end-to-end payment, acquiring, and core processing platforms, and also provides IT outsourcing, cash management, fraud management, and digital banking software through a mix of proprietary platforms and acquired capabilities.
22,4 %
15,2 %
+10,2 %
2.07
2.07
| % | |
|---|---|
| Merchant acquiring and digital acceptance | 30% Services that let merchants accept card-present and card-not-present payments across POS, e-commerce, and mobile channels. |
| Payment processing | 25% Back-end processing for issuers and financial institutions covering authorization, clearing, settlement, and reconciliation. |
| Business solutions | 20% Mission-critical technology services such as core banking, IT outsourcing, and cash management for institutions and public-sector clients. |
| Digital channels and value-added services | 15% Mobile wallets, omni-channel checkout, tokenization, loyalty, API enablement, and fraud/risk tools. |
| Software and acquired fintech platforms | 10% Software products and acquired platforms including Sinqia and other regional fintech assets. |
EVERTEC sells mainly to financial institutions, merchants, fintechs, corporations, and government entities that need...
- Financial institutions and issuersprimary
Banks and card issuers buy payment processing, core banking, and account reconciliation services to run card and deposit programs.
- Merchants and e-commerce businessesprimary
Retail and online merchants buy acquiring, POS, and card-not-present acceptance tools to process customer payments.
- Fintechs and digital platformssecondary
Fintech customers buy digital onboarding, tokenization, API enablement, and payment orchestration to launch and scale products.
- Corporates and governmentssecondary
These clients buy IT outsourcing, cash management, and transaction-processing solutions for mission-critical operations.
- Popularprimary
Banco Popular is the company’s largest customer and a key source of recurring revenue across multiple services.
EVERTEC is centered on Latin America and the Caribbean, where it believes its language, local market knowledge, and...
- •Latin America and the Caribbean are the core operating regions
- •Brazil, Colombia, Mexico, and Chile are key expansion markets
- •Puerto Rico is strategically important through ATH and Popular
- •Central America offers smaller but scalable market opportunities
- •Acquisitions extend the footprint into new regional niches
EVERTEC is focused on expanding its Latin American footprint, deepening penetration of existing customers, and adding...
01
Expand in Latin Americamedium-term
The company sees the region as its main growth engine and believes local presence and market knowledge are differentiators.
02
Cross-sell into existing clientsshort-term
The platform spans the transaction value chain, enabling complementary product sales and higher wallet share.
03
Invest in digital and value-added productsmedium-term
Digital onboarding, tokenization, AI, and predictive models improve stickiness and differentiate the offering.
04
Integrate acquisitionsshort-term
Bought-in platforms like Tecnobank and Sinqia broaden capabilities and create new cross-sell paths.
EVERTEC’s biggest company-specific risk is customer concentration, especially its large relationship with Banco...
Cybersecurity and data breach exposure
The company processes sensitive payment and banking data, making it a target for ransomware, phishing, and other attacks.
- Scope
- IT systems, customer data, and service continuity
- Materiality
- high
Third-party service provider dependence
External providers store, transmit, or process data and can introduce outages or security weaknesses.
- Scope
- Operational resilience and compliance
- Materiality
- medium
Acquisition integration risk
The company is growing through acquisitions, which can create integration, retention, and execution risk.
- Scope
- Technobank, Sinqia, and other acquired platforms
- Materiality
- medium
Regional and competitive pressure
Competition from FIS, Fiserv, Jack Henry, CGI, and local tech firms can pressure pricing and win rates.
- Scope
- Latin America and Caribbean transaction-processing markets
- Materiality
- medium
Revenue recognition under ASC 606
Can change revenue timing and gross versus net presentation
Goodwill and acquired intangibles
Impairment or amortization can materially affect earnings
Foreign currency remeasurement
Can create volatility in reported income and equity
Share-based compensation and transaction costs
Impacts comparability of GAAP and adjusted performance
: 28.4.2026