PagerDuty, Inc.

PagerDuty is a U.S.-based software company that provides a cloud platform for incident management, operations automation, and digital operations workflows. Its products help organizations detect, coordinate, and resolve urgent issues across IT, engineering, security, and customer service teams through subscription software and related license models.

3,8 %

84,9 %

35,2 %

+5,4 %

2.01

2.01

— PagerDuty, Inc.
%
Incident Management60% Core subscription plans used to detect, route, and resolve incidents across teams.
AIOps10% Consumption-based event management and machine-learning tools for incident reduction.
Customer Service Operations10% Workflow software that connects customer cases to IT and development response teams.
Automation15% Runbook and workflow automation delivered as SaaS or self-hosted software.
PagerDuty Advance5% Usage-based generative AI capabilities sold to enhance mission-critical operations.

PagerDuty sells to organizations that need to manage urgent operational events across digital systems, with use cases...

  • Enterprise customersprimary

    Large organizations buy incident management, automation, and AIOps to standardize response across many teams and users.

  • Mid-market customerssecondary

    Growing companies adopt lower-tier plans first and expand into broader workflows as operational complexity rises.

  • Startups and digital-native companiessecondary

    Smaller technology companies use the platform for fast deployment and scalable incident response.

  • Regulated industriesprimary

    Financial services, healthcare, insurance, and life sciences buy the platform for compliant operational coordination.

  • Government and public sectoremerging

    Public agencies use the platform for operational response where security and authorization requirements matter.

PagerDuty is headquartered in the United States and sells software globally through a cloud delivery model...

  • •Headquartered in the United States
  • •Cloud platform sold to customers globally
  • •U.S. enterprise and public sector are strategic focus areas
  • •International customers add exposure to data privacy and transfer rules
  • •Foreign exchange can affect reported cash and tax assumptions

PagerDuty’s strategy centers on product innovation, especially AI and automation features that extend the platform...

01
Broaden the platform beyond incident managementmedium-term

More use cases increase customer stickiness and raise expansion potential.

02
Deepen enterprise penetrationshort-term

Large customers drive most revenue and have more room for multi-product adoption.

03
Increase public sector accessmedium-term

Compliance credentials can unlock regulated government demand.

PagerDuty depends on continued adoption of its cloud software in mission-critical environments, so product relevance,...

high

Data privacy and security compliance

The platform processes operational data for customers and third parties, so failures can lead to regulatory and contractual consequences.

Scope
Global cloud software operations
Materiality
high
high

Cybersecurity and service availability

Incident management software is used during urgent events, so outages or attacks can damage trust and retention.

Scope
Cloud-hosted platform
Materiality
high
medium

Public sector authorization risk

Federal and regulated customers may require certifications such as FedRAMP before purchasing.

Scope
U.S. government and regulated industries
Materiality
high
medium

Enterprise sales execution

Revenue depends heavily on expanding large accounts and winning complex enterprise deals.

Scope
Enterprise customer base
Materiality
high
medium

Cross-border data transfer and privacy rules

International customers and data flows can be affected by changing legal requirements.

Scope
United States, Europe, other jurisdictions
Materiality
medium
Revenue recognition for subscriptions and usage-based services
Affects quarterly revenue comparability and deferred revenue balances
Deferred revenue
Important for assessing backlog and near-term revenue visibility
Capitalized software costs
Can materially influence reported operating margin trends
Long-lived asset impairment
Can create non-cash charges and volatility in earnings
Non-GAAP adjustments
Changes the gap between GAAP and non-GAAP profitability

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: 29/04/2026