ISS GLOBAL A/S
ISS Global A/S is a Denmark-based workplace and facility services group operating across more than 30 countries. Its business combines integrated cleaning, support, property and workplace services delivered through local operating units and regional management structures.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueRoutine and specialist cleaning, sanitation, and hygiene services for workplaces and facilities.
Catering, front-of-house, reception, mailroom, and other workplace support functions.
Bundled hard and soft FM services, including site coordination and building support.
Security and other specialist outsourced services delivered under contract.
Ad hoc and country-specific services, including legacy or non-core activities.
Customers
ISS serves enterprises and institutions that outsource non-core workplace operations to a single service provider. Its customer base includes corporates, public-sector organizations, industrial sites, and multinational clients that want standardized service delivery across multiple locations. Contracts are typically won for reliability, scale, and the ability to bundle several facility services into one arrangement.
Large companies buying integrated cleaning, workplace support, and FM services to simplify operations.
Government and institutional customers outsourcing cleaning, support, and site services.
Factories and industrial sites purchasing specialized onsite support and cleaning.
Cross-border customers that need consistent service delivery across several countries.
Owners and managers of commercial properties buying facilities and workplace services.
Strategy
ISS’s strategy centers on integrated outsourcing contracts, country-level execution, and regional management that matches local market conditions. The report also shows active portfolio management through divestments, restructuring execution, and selective focus on markets and contracts where the group believes it can improve the quality of the portfolio. Impairment testing and business-plan updates indicate a continued emphasis on protecting the carrying value of goodwill and customer contracts through execution discipline.
Bundled contracts improve stickiness and increase the scope of services per customer.
Divesting smaller or non-core businesses can sharpen management focus and reduce complexity.
Grouping countries by market conditions helps adapt service delivery and cost structures locally.
Goodwill, customer contracts and lease assets are sensitive to updated market assumptions.
Geography
ISS operates in more than 30 countries, with Europe as a core operating region and meaningful exposure to Turkey and other international markets. The group organizes countries into regional management structures, and the report highlights Northern Europe, Central & Southern Europe, and separate handling of markets without full country support. Geographic mix matters because labor markets, inflation, regulation, and contract dynamics vary materially by country.
Risks
ISS is exposed to labor-intensive service delivery, so wage inflation, staffing availability, and contract pricing pressure can affect performance. The report also highlights country-specific risks such as hyperinflation in Turkey, impairment pressure in France and Turkey, and execution risk in restructuring and divestment programs. Because the business relies on long-duration service contracts, changes in customer demand, contract retention, and onerous contract provisions can materially affect results.
- Labor cost inflationImpact: HighLikelihood: High
The business is labor-intensive, so wage and staffing cost increases can compress contract economics.
Exposure: Global operations
- Hyperinflation in TurkeyImpact: HighLikelihood: High
IAS 29 restatement introduces volatility in revenue, assets, equity and financial items.
Exposure: Turkey
- Impairment of goodwill and customer contractsImpact: HighLikelihood: Medium
Updated business plans and deteriorating assumptions can reduce recoverable value.
Exposure - Restructuring execution riskImpact: MediumLikelihood: High
Turnaround and cost actions depend on timely execution across many countries and contracts.
Exposure: Multi-country operations
- Onerous contract exposureImpact: MediumLikelihood: Medium
Long-term service contracts can become loss-making when costs rise or scope changes.
Exposure: Public-sector and legacy contracts
Accounting
Judgemental itemsTurkey is treated as hyperinflationary, so non-monetary items and results are restated before translation into DKK.
Impact: Affects revenue, goodwill, equity, depreciation and financial expenses
The group performs annual and interim impairment testing for CGUs and intangible assets.
Impact: Can create large non-cash charges or protect carrying values
Service contracts can become loss-making when costs rise faster than contract pricing.
Impact: Affects operating profit and provisions
Actuarial assumptions on discount rates, inflation and asset values affect obligations.
Impact: Moves other comprehensive income and balance-sheet liabilities
Workplace service operations use property and equipment leased in many countries.
Impact: Affects depreciation, interest expense and right-of-use assets
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Last updated: 24/10/2026