PC Connection, Inc
PC Connection Inc. is a U.S.-based IT solutions provider that sells computer hardware, software, peripherals, networking, data center, security, cloud, and related services. The company operates through three customer-facing segments—Enterprise Solutions, Business Solutions, and Public Sector Solutions—and also supports multinational customers through its GlobalServe procurement offering.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueDesktop, notebook, server, peripheral, and accessory products sold to business and public-sector customers.
On-premise software, cloud subscriptions, maintenance, and related licensing transactions.
Networking communications, storage, and data center infrastructure products and solutions.
Design, configuration, implementation, managed services, and professional services.
Worldwide procurement and referral/agency-based software and service transactions.
Products
Reported · share of revenue- Notebooks and Mobility34.6 %
- Desktops12.2 %
- Software11.2 %
- Accessories11.1 %
- Displays and Sounds8.7 %
- Other22.2 %
Source: 10-K FY2025, revenue the company reports per product line (SEC XBRL). Shares are of the lines shown and add up to 100 %.
Customers
PC Connection sells to small and medium-sized businesses, large enterprises, and public-sector institutions, including federal, state, local, and educational customers. It also serves vertical end markets such as healthcare, retail, manufacturing, and government, using account managers, field sales, websites, and targeted marketing to win repeat business and larger solution deals.
Small and medium-sized businesses buying PCs, software, peripherals, and support through direct sales and web channels.
Large organizations purchasing broader IT environments, including infrastructure, software, and services.
Government and education customers buying compliant IT products, services, and procurement support.
Multinational buyers using in-country suppliers across more than 150 countries for global procurement.
Strategy
The company’s strategy centers on being a full-service IT solutions supplier rather than a pure product reseller, combining hardware, software, services, and integration capabilities. It is also investing in sales productivity, technical talent, and IT infrastructure to support larger solution deals, faster fulfillment, and broader customer coverage.
Broader service content can deepen customer relationships and differentiate the company from commodity resellers.
Account managers and field sellers are central to winning repeat business and larger enterprise/public-sector accounts.
Efficient fulfillment and digital capability support customer service, speed, and operating leverage.
GlobalServe allows the company to serve customers with cross-border purchasing needs through local suppliers.
Geography
PC Connection is headquartered in the United States and generates most of its business there through direct sales, web channels, and account-managed relationships. Its GlobalServe offering extends procurement coverage internationally through a network of in-country suppliers in more than 150 countries, but the core operating footprint remains U.S.-centric.
Risks
PC Connection faces intense competition from larger resellers, e-tailers, and manufacturers’ direct channels, which can pressure pricing, product allocation, and customer retention. Its business also depends on reliable IT systems, cybersecurity defenses, vendor relationships, and the ability to recruit and retain sales and technical personnel, while revenue can fluctuate with customer demand, government spending, and supply conditions.
- Competition from larger resellers and e-tailersImpact: HighLikelihood: Medium
The company competes on price, selection, availability, and service against firms with greater scale and resources.
Exposure - Cybersecurity and IT system disruptionImpact: HighLikelihood: Medium
Order processing, customer data, and fulfillment depend on internal and third-party systems that can be attacked or fail.
Exposure - Demand variability and macro sensitivityImpact: MediumLikelihood: High
IT spending can shift with economic conditions, interest rates, inflation, and government budgets.
Exposure: All customer segments
- Vendor dependence and channel policy changesImpact: MediumLikelihood: Medium
Manufacturer pricing, allocations, advertising support, and referral structures can change and affect profitability.
Exposure - Personnel recruitment and retentionImpact: MediumLikelihood: Medium
The model depends on knowledgeable account managers and technical staff to sell and deliver solutions.
Exposure: Sales and services organization
Accounting
Judgemental itemsContracts may include hardware, software, cloud, and services with different timing and principal-agent conclusions.
Impact: Affects net sales timing and gross margin presentation
The company often records only referral or agency fees when vendors bill customers directly or when it lacks control of the service.
Impact: Can materially reduce reported revenue versus gross billings
Manufacturer support may be recorded as offsets to SG&A, cost of sales, or inventory depending on the program.
Impact: Affects operating expenses, inventory valuation, and gross profit
Goodwill is concentrated in reporting units that must be tested for impairment using qualitative and, if needed, quantitative assumptions.
Impact: Could create non-cash charges if performance or market conditions weaken
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Last updated: 24/09/2026