Genpact LTD
Genpact is a business process and technology services company that helps large enterprises run and transform core operations across finance, insurance, consumer, healthcare, high tech and manufacturing. It combines domain-specific process outsourcing with data, AI and digital operations work, drawing on its origins as GE's global capability center and its process-intelligence heritage.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueBanking, capital markets and insurance process services including onboarding, servicing, claims and compliance.
Supply chain, order management, customer experience and life sciences/healthcare operations.
Trust and safety, customer support, advertising sales support and supply chain services for tech and industrial clients.
Products
Reported · share of revenue- Core Business Services76.3 %
- Advanced Technology Solutions23.7 %
Source: 10-K FY2025, revenue the company reports per product line (SEC XBRL). Shares are of the lines shown and add up to 100 %.
Customers
Genpact sells primarily to large enterprises that want to outsource, standardize or digitally transform complex operating processes. Its customer base spans banks, insurers, asset managers, consumer brands, retailers, life sciences firms, healthcare organizations, software and platform companies, and manufacturers. Buyers typically use Genpact to improve process efficiency, compliance, customer experience and AI-enabled automation.
Banks, capital markets firms, fintechs, payment providers and insurers buy operations, risk and compliance services to reduce cost and improve control.
Retail, consumer goods, life sciences and healthcare clients buy supply chain, claims, regulatory and customer experience services.
Software, digital platform, electronics and manufacturing clients buy trust & safety, customer support and supply chain services.
Large enterprises buy advisory and transition services to set up or optimize captive shared-service centers.
Strategy
Genpact is repositioning around agentic AI, advanced technology solutions and process intelligence to deepen its role in client operations. Management is also expanding delivery capacity, building digital solutions, and using acquisitions and partnerships to strengthen capabilities and scale. The strategy is aimed at moving from labor-intensive outsourcing toward higher-value, technology-enabled transformation work.
Client demand is shifting toward automation and AI-enabled transformation, so Genpact needs to stay relevant and differentiated.
Higher-value technology services can improve mix and reduce reliance on traditional labor-based outsourcing.
New delivery centers and GCC advisory support scale, client retention and access to talent.
Geography
2025Genpact serves clients from more than 35 countries, so its revenue base is geographically diversified rather than tied to one domestic market. The company does not disclose a country revenue split in the provided excerpts, but it highlights foreign exchange exposure from currencies such as the euro, British pound, Japanese yen, Australian dollar and Indian rupee, which affects reported growth and margins. Its delivery model depends on a global workforce and delivery-center footprint, so location choices matter for labor availability, cost, and client proximity.
Share of the revenue the company reports by geography.
Risks
Genpact faces execution risk as clients expect faster AI adoption, better outcomes and lower-cost delivery, while competitors also invest in automation. Its business is exposed to cybersecurity, third-party software vulnerabilities, foreign exchange swings and labor-intensive delivery economics, all of which can pressure service quality and margins. Because it depends on large enterprise clients and multi-year process relationships, any slowdown in outsourcing demand or failure to prove AI value could affect growth.
- AI and advanced technology adoption riskImpact: HighLikelihood: Medium
The company is investing heavily in AI, but client demand, implementation success and competitive response are uncertain.
Exposure: Service differentiation and future revenue growth
- Cybersecurity and third-party technology riskImpact: HighLikelihood: Medium
Genpact and its clients rely on cloud, software and open-source components that can contain vulnerabilities.
Exposure - Labor and delivery execution riskImpact: HighLikelihood: Medium
The model requires large-scale hiring, retention and productivity management across delivery centers.
Exposure - Foreign exchange riskImpact: MediumLikelihood: High
A meaningful share of costs and operations are exposed to non-USD currencies, while reporting is in USD.
Exposure: Reported revenue growth and operating margins
Accounting
Judgemental itemsContracts may include multiple services and performance obligations, affecting timing of revenue recognition.
Impact: Can shift revenue between periods and affect margin comparability
The company uses FX contracts to manage currency exposure across global operations.
Impact: Can affect reported other income/expense and cash flow volatility
Management tests reporting units using discounted cash flow models with growth and discount-rate assumptions.
Impact: Could create non-cash impairment charges if growth or margins weaken
Unallocated corporate expenses include allowance adjustments and write-downs of PPE and ROU assets.
Impact: Can affect operating income and signal stress in certain assets or receivables
Similar listed companies
Publicly listed companies with a comparable business focus.
GE HealthCare Technologies Inc.
GEHC · X-Ray Apparatus & Tubes & Related Irradiation Apparatus
Gen Digital Inc.
GEN · Services-Prepackaged Software
Accenture plc
ACN · Services-Business Services, NEC
Accenture plc is a global professional services company built around strategy, consulting, technology, operations, Song, and Industry X capabilities.
Westpac Banking Corp
WBKCY · Commercial Banks, NEC
Westpac Banking Corp is an Australian banking group that provides retail, business, wealth, and institutional banking services through multiple brands.
The Hackett Group, Inc
HCKT · Services-Management Consulting Services
The Hackett Group is a U.S.-based management consulting and enterprise application services firm built around proprietary benchmarking and process-intelligence IP.
Global Business Travel Group, Inc.
GBTG · Transportation Services
Last updated: 24/09/2026