Crexendo, Inc.
Crexendo, Inc. is a U.S.-based communications software and services company focused on cloud telephony, UCaaS, and related managed IT offerings for business customers. It operates through two segments: cloud telecommunications services and software solutions, combining direct retail sales with a large partner/channel network and a software platform used by more than six million end users globally.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueHosted voice and cloud communications services sold directly to business customers.
UCaaS platform software and related software offerings sold through subscribers and partners.
Customers
Crexendo serves businesses of all sizes, with emphasis on enterprise and mid-market customers that need cloud-based voice, video, and contact center communications. It also sells through resellers, master agents, and other channel partners, making indirect sales a core part of its go-to-market model. Software subscribers and direct retail customers use its platform to support communications infrastructure and managed IT needs.
Buy cloud voice, video, contact center, and managed IT services for day-to-day communications.
Sell Crexendo products to end customers and expand reach into enterprise accounts.
Use the platform software to power communications services for their own customer bases.
Purchase hosted communications services directly from Crexendo, often for simpler deployment.
Strategy
Crexendo is consolidating customers onto the VIP communication platform while retaining some legacy Ride the Cloud customers during migration. It is also expanding through indirect channels and aiming to deepen enterprise penetration, while using its infrastructure and software stack to improve scalability, uptime, and operating efficiency.
Consolidating customers on one platform should lower operating complexity and improve efficiency.
A larger reseller and master-agent network is essential to broaden reach and sustain revenue growth.
Enterprise and mid-market accounts can increase recurring revenue and deepen platform usage.
Geography
Q1/2026Crexendo is headquartered in Tempe, Arizona and generates business primarily in the United States, while its software platform supports users globally. The company also faces cross-border data transfer and localization issues because its cloud communications products can be used in multiple jurisdictions. No country-level revenue split was disclosed in the provided excerpts.
Risks
Crexendo’s business depends on uptime, channel partners, and third-party cloud/carrier infrastructure, so service disruptions or partner losses can quickly affect revenue and customer retention. Competition is intense and barriers to entry are relatively low, while cyberattacks, data localization rules, and customer churn can raise costs or limit growth. The company also faces execution risk in migrating customers to a single platform and in retaining key technical and sales employees.
- Service level failures and uptime breachesImpact: HighLikelihood: Medium
Enterprise contracts and VIP guarantees can require credits, refunds, or termination rights if performance falls short.
Exposure: Cloud telecommunications services and software solutions customers
- Channel partner concentration and reseller lossImpact: HighLikelihood: Medium
A substantial portion of sales depends on resellers and master agents with no long-term commitment.
Exposure: Indirect sales channel
- Cybersecurity and SIP-based attack vectorsImpact: HighLikelihood: Medium
Cloud communications platforms are exposed to ransomware, intrusion, and service disruption risk.
Exposure: UCaaS and cloud infrastructure
- Customer migration execution riskImpact: MediumLikelihood: Medium
Moving customers from legacy systems to VIP could create service issues and cancellations if not managed well.
Exposure: Installed customer base
- Cross-border data localization and transfer restrictionsImpact: MediumLikelihood: Medium
Foreign privacy and localization laws may require redesign of infrastructure or limit market access.
Exposure: International users and data flows
Accounting
Judgemental itemsService, software, and product revenue are recognized differently and can change reported margins.
Impact: Affects quarterly comparability and segment profitability
Share-based compensation and related payroll taxes are excluded from non-GAAP results.
Impact: Can materially change the view of operating performance
Uptime guarantees and contract service levels may create refund or credit liabilities.
Impact: Affects revenue, accruals, and customer retention costs
Prior acquisitions and platform assets may require impairment testing if growth slows.
Impact: Could create non-cash charges to earnings
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Last updated: 24/09/2026