AudioCodes Ltd
AudioCodes Ltd. designs and sells enterprise voice and VoiceAI solutions used to connect voice traffic, unify communications systems, and integrate contact centers with business applications. The company serves customers globally through a portfolio of software, appliances, and cloud-enabled tools built around voice connectivity and conversational applications.
Fiscal year 2025 · change from previous year
Development 2020–2025
Business
Share of revenueHardware and software that connect enterprise voice traffic across networks and carriers.
Integration tools and platforms that support enterprise telephony and collaboration systems.
Solutions that connect voice systems to customer service and contact center workflows.
AI-enabled applications for voice interaction, transcription, analytics, and workflow automation.
Implementation, technical support, and related services around AudioCodes deployments.
Products
Reported · share of revenue- Services53.2 %
- Products46.8 %
Source: 20-F FY2025, revenue the company reports per product line (SEC XBRL). Shares are of the lines shown and add up to 100 %.
Customers
AudioCodes sells to enterprises, service providers, and organizations that need voice infrastructure linked to modern collaboration and contact-center environments. Its products are used where voice remains mission-critical, such as unified communications deployments, carrier-grade connectivity, and AI-enabled call handling. The company also serves channel partners and solution integrators that bundle its technology into broader telecom and collaboration projects.
Buy voice connectivity, UC integration, and VoiceAI tools for internal communications and workflows.
Use session border and voice networking products to route and secure voice traffic.
Purchase integration and analytics solutions to connect calls with customer service platforms.
Bundle AudioCodes products into larger enterprise communications projects.
Strategy
AudioCodes focuses on expanding from traditional voice infrastructure into higher-value VoiceAI applications while retaining its base in enterprise voice connectivity. The company’s positioning depends on embedding its technology in unified communications and contact center ecosystems, where interoperability and reliability matter. It also emphasizes trusted enterprise relationships and installed-base expansion to deepen recurring customer usage.
Higher-value AI software can broaden the company beyond core voice infrastructure.
Integration depth increases switching costs and makes the platform harder to replace.
Contact centers are a natural fit for voice analytics and automation workflows.
Geography
2025AudioCodes operates globally, with sales and support across major enterprise communications markets. The company is headquartered in Israel and also listed in the U.S. and Tel Aviv, reflecting a business built around international enterprise and carrier customers. Its end-market exposure is therefore tied to enterprise IT spending and telecom infrastructure demand across multiple regions.
Share of the revenue the company reports by geography.
Risks
AudioCodes is exposed to enterprise IT spending cycles, telecom infrastructure refresh timing, and competitive pressure from larger communications vendors and cloud ecosystems. Because much of its value proposition depends on interoperability, product reliability, and platform compatibility, any shift in enterprise communications standards or customer architecture can affect demand. The company also faces normal technology-business risks around product transitions, pricing pressure, and execution in software-heavy offerings.
- Enterprise spending slowdownImpact: HighLikelihood: Medium
Customers may delay voice infrastructure and UC upgrade projects when IT budgets tighten.
Exposure: Voice connectivity and unified communications
- Competitive displacementImpact: HighLikelihood: Medium
Broader platform vendors can bundle voice capabilities into larger collaboration suites.
Exposure: Enterprise voice and contact center integration
- Foreign exchange exposureImpact: MediumLikelihood: High
Global operations create remeasurement and translation sensitivity across currencies.
Exposure: International sales and costs
- Technology transition riskImpact: MediumLikelihood: Medium
Moving toward VoiceAI requires continued product relevance and customer adoption.
Exposure: VoiceAI applications and software platforms
Accounting
Judgemental itemsMixed product and service contracts require allocation and timing judgments.
Impact: Can change the timing of reported sales and margins across quarters
The company excludes SBC in non-GAAP results, so investors should reconcile it carefully.
Impact: Affects comparison between GAAP and adjusted profitability
Purchased intangibles create recurring amortization expense after acquisitions.
Impact: Can materially reduce GAAP operating income
Non-dollar assets and liabilities create FX gains and losses in reported results.
Impact: Adds volatility to other income/expense and non-GAAP adjustments
Headquarters and office leases can create non-cash and one-time charges.
Impact: Affects operating expense comparability across periods
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Last updated: 28/09/2026